Privacy Policy

1. Introduction

CareNova ("we", "our", "us") provides wellbeing, digital health and career support to international students, migrants (including Skilled Worker Visa holders) and women. This Privacy Policy explains how we collect, use and protect your personal data when you use our website, courses and services at settlewell.co.uk.

We are committed to protecting your privacy and handling your data in an open and transparent manner. By using our platform, you acknowledge that you have read and understood this Privacy Policy.

2. Data We Collect

We may collect the following types of information:

• Account information: Name, email address, and password when you register
• Profile information: Your persona type (student, skilled worker, woman), identity tags
• Assessment data: Responses to wellbeing assessments and check-ins
• Course progress: Which courses you enrol in, lessons completed, certificates earned
• Payment information: Transaction details processed through our payment providers (Stripe, PayPal)
• Communications: Messages you send us via contact forms, email, or WhatsApp
• Technical data: IP address, browser type, device information, and usage patterns

3. How We Use Your Data

We use your personal data to:

• Provide and personalise our assessment, courses and support services
• Create and manage your account
• Process payments and issue certificates
• Send you relevant updates, recommendations and notifications
• Respond to your enquiries and provide customer support
• Improve our platform and develop new features
• Ensure the security and integrity of our services
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract: To fulfil our contract with you when you purchase courses or use our services
• Consent: When you have given explicit consent for specific processing activities
• Legitimate interests: To improve our services, prevent fraud, and ensure platform security
• Legal obligation: To comply with applicable laws and regulations

5. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our platform. Cookies help us remember your preferences, understand how you use our services, and improve our offerings.

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our platform.

6. Data Sharing

We may share your personal data with:

• Payment processors: Stripe and PayPal to process transactions
• Email service providers: To send notifications and communications
• Hosting providers: To store and deliver our platform
• Legal authorities: When required by law or to protect our rights

We do not sell your personal data to third parties.

7. Data Retention

We retain your personal data for as long as necessary to provide our services and fulfil the purposes outlined in this policy. When your data is no longer needed, we will securely delete or anonymise it.

Account data is typically retained for the duration of your account plus a reasonable period afterwards. Transaction records may be kept longer to comply with legal and accounting requirements.

8. Your Rights

Under data protection law, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Ask us to correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data in certain circumstances
• Restriction: Ask us to limit how we use your data
• Portability: Request your data in a portable format
• Object: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at support@carenovadigita.com.

9. Security Measures

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure hosting, access controls, and regular security reviews.

However, no method of transmission over the internet is completely secure. We encourage you to use strong passwords and avoid sharing sensitive information in open text fields.

10. Contact Details

If you have any questions about this Privacy Policy or how we handle your data, please contact us: